How to handle stuck orders

Chapters

Step by step

How to handle stuck orders in Wink You, step by step.

1. 1

   From your dashboard, open the menu on the left, and choose Stuck Orders.

2. 2

   These orders are still open, more than three hours after they were placed.

3. 3

   This takeaway was paid and picked up, but nobody closed it.

4. 4

   Click More, then choose Mark as completed.

5. 5

   Click Complete 1 to close it.

6. 6

   This table order was never paid or served. The guests have left.

7. 7

   Click More, then choose Cancel order.

8. 8

   Click Cancel 1. Unpaid orders are never charged.

9. 9

   Done. There are no stuck orders left.

10. 10

    On the POS, stuck orders show in the Stale tab of Orders. See the POS videos to learn how.