Packing is the easy part of running an online store. The slow part is the paperwork around each box: booking the courier, printing the waybill, writing the cash on delivery amount, then telling the customer their tracking number. When orders grow from ten a day to fifty, that routine becomes a job of its own, and every manual step is a chance to send the wrong label or forget an order.
Wink You can create the courier waybill for you, keep the shipping label on the order, and follow the parcel until it is delivered. It works with the two couriers that connect directly today, Aramex and SMSA Express.
Two ways to create a waybill
By hand: open the order in Orders, go to Courier shipment and press Create shipment. The Carrier, Service, Weight, Parcels, Cash to collect and Contents are filled in for you. Check them and press Create waybill. The tracking number appears and the order moves to Packed.
Automatically: open Shipping carriers, press Manage on the carrier, and in Options switch on Create waybills automatically when an order is ready. Make sure the Pickup address is complete, then press Save. From then on Wink You books the courier by itself for each order that is ready.
When is an order ready for an automatic waybill?
- It was placed in the last 3 days.
- It is not waiting for an online payment, and it is not cancelled or refunded.
- It has a delivery address and at least one physical item.
- It does not have a waybill yet.
The carrier used is the one linked to the order's delivery method in Shipping, or otherwise your Default carrier for new waybills. If a booking fails, Wink You retries up to 3 times, 10 minutes apart. After that the order shows Automatic waybill failed with the courier's reason, so you can fix it and create the waybill by hand.
Printing the shipping label
The label the courier returns is stored on the order. In Courier shipment press Print label, print it and stick it on the parcel. If the screen says no label is stored for this waybill, print it from your Aramex or SMSA account instead. Track opens the courier's own tracking page, and the tracking number can be copied from the same box.
Cash on delivery and the amount to collect
Cash to collect is what the courier collects at the door: the amount still owed on the order, and zero when the order is already paid. When the courier hands the money over, open the order and use Mark paid under Shop Fulfillment so the sale counts and the order can complete.
Tracking that updates the order for you
Courier shipment shows the parcel status, such as Picked up, In transit, Out for delivery, Delivered or Delivery issue, with every courier scan. Tracking updates by itself about every 30 minutes, or instantly for SMSA once its webhook is approved. When the courier marks the parcel picked up or delivered, the order follows and the customer gets a message. Press Refresh to ask the courier straight away.
What is not included
- Couriers other than Aramex and SMSA Express. For others, keep the method on None (you ship it yourself) and type the tracking number by hand.
- Cancelling with the courier. Cancel waybill removes it in Wink You only; void it in the courier portal too.
- Waybills for pickup orders or digital only orders. They have nothing to ship.
Set it up once: pickup address and weights
Two settings decide whether automatic waybills go through cleanly. First, the Pickup address on the carrier: the phone, street, city and country must be filled, or the courier refuses the booking with a message asking you to add them. Second, the weight. Each product can carry its own Weight (grams), and a product without one counts at the carrier’s Default product weight (grams). Set real weights on your heavier products so the courier is not surprised and, with Aramex live prices, so the shipping fee at checkout is right.
What your customer sees
The tracking number fills itself on the order, so the customer can follow the parcel from their order page without asking you. They get an email, and a push notification if they allowed them, when the order ships and when it is delivered.
Starting again with a new waybill
Sometimes a waybill needs to be redone, for example after a wrong weight or a changed address. Each order holds one live waybill, so open the order, press Cancel waybill under Courier shipment and confirm, or press Keep it to leave it. The tracking is removed from the order and you can create a new waybill straight away. Only a waybill the courier has not picked up can be cancelled this way, and you also void the old one in your Aramex or SMSA portal, because neither courier lets Wink You cancel it for you.
Frequently asked questions
How do I create waybills automatically?
In Shipping carriers, press Manage on Aramex or SMSA, switch on Create waybills automatically when an order is ready, complete the Pickup address and save.
Why did my automatic waybill fail?
The order shows the reason, for example a missing pickup phone, an incomplete address, or the courier refusing the account details. Fix it and press Create shipment on the order.
Can an order have two waybills?
No. There is one live waybill per order. Cancel the current one first, void it with the courier, then create a new one.
Get started
Automatic waybills are part of Wink Store at winkyou.com/products/online-store. Connect your courier first with winkyou.com/support/online-store/how-to-connect-your-aramex-account or winkyou.com/support/online-store/how-to-connect-your-smsa-express-account, then follow parcels with winkyou.com/support/online-store/how-to-track-a-courier-parcel.